Amplifying Success: Guy Nirpaz on Creating Winning Strategies

Join us for an insightful discussion with Guy Nirpaz, founder of Totango and current CEO of Perspective AI, who successfully raised $146 million to drive innovation in the Customer Success landscape.

Over the past few years, the conversation around Customer Success in SaaS and subscription businesses has evolved through three major shifts: from justifying its establishment as a separate function to defining its role within organizations and now to implementing best-in-class strategies.

Guy will explore how to transition Customer Success organizations from a defensive strategy focused on reducing churn to an offensive approach that emphasizes growth and innovation. He will highlight the importance of creating unique customer experiences that anticipate needs and recognizing customer achievements to build a culture of success.

This event is perfect for founders, leaders, and anyone involved in Customer Success eager to redefine their approach and drive meaningful results. Don't miss this opportunity to gain valuable insights from Guy Nirpaz on amplifying success in your organization!

Opening Remarks @ 9:30am PT

Join us for opening remarks with Dina Fattom, Member Success Manager at Founders Network, to get the latest updates from the Network and opportunities for getting involved.

Keynote Speaker @ 9:40am PT

Guy Nirpaz is the founder of Totango and the founder and current CEO of Perspective AI, where he continues to innovate in Customer Success and revenue growth strategies. As a pioneer in the Customer Success field, Guy has dedicated his career to advancing how organizations engage and grow their customer bases. During his leadership at Totango, he guided the platform to become one of the most trusted providers in Customer Success, helping global brands like SAP, GitHub, Schneider Electric, Dynatrace, and Aircall drive sustained revenue success.

In addition to his professional expertise, Guy is the founder of the Customer Success Summit, a premier event that connects leaders and experts across industries, and he is a sought-after speaker in the Customer Success community. He is also the author of "Farm Don’t Hunt: The Definitive Guide to Customer Success," which offers valuable strategies for Customer Success leaders.

Outside of his professional pursuits, Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto. He also has a unique background, having commanded a tank battalion and even grown oranges, showcasing his diverse interests and experiences. With a deep commitment to improving customer relationships and fostering success, Guy Nirpaz is a dynamic leader and an inspiring voice in the industry.

Stage-Based Roundtables @ 10:30am PT

Complimentary Ticket:

Are you a full-time tech founder? Be our guest! We’re making our events available to tech founders everywhere. Enjoy a complimentary ticket to come learn from fellow tech founders, partners and investors. Already used your complimentary guest pass? Request an invite to see if you qualify for membership.

About Founders Network:

Founded in 2011, Founders Network offers lifelong peer mentorship to over 600 tech startup founders globally. Our platform, programs and high-touch service facilitate authentic experience sharing, warm introductions and long-term professional relationships. Additional benefits include over $500k in startup discounts and promotion to 2,000 newsletter readers. Members are located in San Francisco, New York City, Los Angeles, Vancouver, Toronto, London and other tech hubs. Each month our Membership Committee admits a new cohort of full-time tech founders who are nominated by an existing member. Learn more about us here

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